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August 9–10, 2010 | Arlington, VA

Earn Up to 14 PDU’s!




Project Leadership
 Effectively Lead Project Teams
                Increase Work Productivity
Discover the Necessary Leadership Skills Needed for Project Success
You Will Learn How To:
Become a High-Performing Team Member
Improve leadership and teamwork skills by implementing effective project management techniques

Identify Tools and Techniques to Help Your Project Teams be Successful
Learn powerful communication techniques to increase team productivity and effectiveness

Perfect the Art of Decision Making
Understand the pros and cons of various decision-making methods and identify the various ways to make
a decision as a project manager

Effectively Manage Project Change
Understand how change impacts organizations both positively and negatively and learn to implement
change successfully

In Association with:                                    Get the Most out of your Most Valuable Projected
                                                                  Management Resource… Your People!
                          ®                       www.PerformanceInstitute.org/Leadership
Should
      Attend
                                                  Project Leadership

                                                  August 9, 2010
                                                  8:30
                                                                                                            ay
                                                                                                             y
                                                  Conference Registration & Continental Breakfast


    • Senior Project Managers                     9:00
                                                  Discover the Power of Leadership in Projects
    • Project Managers
                                                  • Learn the characteristics and skills of the best project leaders and discover your
    • Program Managers                              own potential
                                                  • Recognize the impact the leader has on the project
    • PMO Managers                                • Identify the difference between a leader and a manager
    • Project Team Leaders
                                                  10:15
    • Project Portfolio Directors                 Break & Refreshments


    • Directors                                   10:30

    • Quality Assurance                           Learn Strategic Team Building
      Personnel                                   • Understand the most effective team building approaches
                                                  • Find out how to turn any project team into a high performing team
    • Chief Information Officers                   • Discover how to identify the team’s strengths and how to fill performance gaps

    • Project Support Staff
                                                  12:00
                                                  Lunch Break


                                                  1:00
                                                  Investigate the Challenges of Leading “Virtual” Project Teams
                                                  • Understand the benefits and pitfalls of virtual project teams
                                                  • Utilize technology to improve virtual project team performance
                                                  • Adapt practices to improve virtual project team performance




                                              “Great presentation of
                                               leadership strategies and
                                               issues. The instructor is
                                               knowledgeable and has good
                                               experience to draw on”
                                                                                                    JOHN B., GENERAL DYNAMICS



2                 www.PerformanceInstitute.org/Leadership
Project Leadership

  August 9, 2010
  2:15
                                                 ay
                                                  y                                   Top 5
                                                                                    Reasons to
  Break & Refreshments


  2:00
                                                                                     1. Gain critical leadership
  Understand How Exceptional Project Leaders Communicate                                skills needed to increase
  • Realize the importance of communication on project outcomes                         the odds for success
  • Adapt your communications to the situation                                       2. Utilize effective key
  • Learn the key to faultless communication                                            decision-making techniques
                                                                                        to effectively make the
  4:00                                                                                  right choice
  Day One Adjourns
                                                                                     3. Make use of various
                                                                                        planning strategies to
                                                                                        effectively develop and
                                                                                        manage collaborative
                                                                                        relationships vital to
                                                                                        project success
                                                                                     4. Apply negotiation skills to
                                                                                        achieve efficient cost and
                                                                                        schedule performance
                                                                                     5. Anticipate potential
                                                                                        problems and
                                                                                        consequences involved
                                                                                        with managing project
                                                                                        change




“Exceptional style of
 communicating subject matter
 to reach the beginner and
 advanced managers”
                              AMIRAH M., HEITECH SERVICES, INC.




                                                                  www.PerformanceInstitute.org/Leadership             3
Project Leadership

    August 10, 2010
    8:30
                                                              ay
                                                               y
                                                              1:00
    Continental Breakfast
                                                              Appreciate the Role of Negotiation in Leading
                                                              Projects
    9:00
                                                              • Understand what it takes to achieve successful
    Learn to Motivate Project Teams                             negotiations
    • Discover the intricacy of project team motivation       • Recognize why negotiations are often hard to close
    • Recognize the impact of your leadership style on team   • Negotiate resources, budgets, schedules and scope
      motivation
    • Evaluate the leader’s motivational tools
                                                              2:15
                                                              Break & Refreshments
    10:00
    Break & Refreshments
                                                              2:30
                                                              Manage Project Change and the Complexities
    10:15                                                     That Come With It
    Discover Practical Approaches to Making Good              • Discover what happens when individuals and
    Decisions                                                   organizations cope with change
    • Learn why structured decision-making processes work     • Understand how projects change organizations
    • Assess your decision-making style                       • Use leadership strategies to skillfully implement project
    • Recover from poor decisions                               changes

                                                              3:30
    11:00                                                     Plan to Lead Projects
    Understand Conflict Management Strategies                  • Transform insight into action
    • Learn the five conflict management strategies             • Improve personal performance in key areas
    • Examine when to use each strategy to best advantage     • Apply project management best practices to the
    • Recognize the risks of each of the five strategies         leadership challenge

                                                              4:00      Training Adjourns
    12:00
    Lunch Break




    “ This course provided excellent information
      on project leadership”
                                      SHERITA, NATIONAL AERONAUTICS AND SPACE ADMINISTRATION




4          www.PerformanceInstitute.org/Leadership
PMP
Project Leadership

In-House Training                                                                           Exam Voucher
One of the more popular vehicles for accessing the Institute’s educational
offerings is the delivery of on-site trainings and management facilitations.
                                                                                               $600
Bringing a training or facilitation in-house gives you the opportunity to customize
a program that addresses your exact challenges and provides a more personal                  Earning PMI Credits: The
learning experience, while virtually eliminating travel expenses. Whether you                Performance Institute is a
require training for your department of for an organization-wide initiative, the             Registered Education Provider
advanced learning methods employed by The Performance Institute (PI) will
                                                                                             of The Project Management
create an intimate training atmosphere that maximizes knowledge transfer to
enhance the talent within your organization.
                                                                                             Institute. All of our project
                                                                                             management trainings,
                                                                                             conferences and webinars
Customization                                                                                offer credits to help you
We realize that not all obstacles can be overcome by applying an “off-the-                   take the PMP® Exam or stay
shelf solution”. While many training providers will offer you some variation of              accredited with PMI.
their standard training, PI’s subject matter experts will work with you and your
team to examine your programs and determine your exact areas of need.
The identification of real life examples will create a learning atmosphere that               If you plan on taking the PMP
resonates with participants and provides immediate return on your training                   Exam, you may purchase a
investment. Using interactive exercises that employ actual projects or scenarios             voucher from The Performance
from your organization, instructors can address specific challenges and                       Institute for $600. The benefits
align the curriculum of each session to your objectives. While the majority                  of purchasing the voucher
of on-site trainings are focused on smaller groups, PI also has the ability                  from The Institute are:
to accommodate organizational-wide training initiatives. Utilizing multiple
instructors, PI has the capacity to deliver courses to groups of up to 300
participants per day                                                                         • No out-of-pocket expense to
                                                                                               register for the exam

Areas of expertise                                                                           • All costs associated with
                                                                                               PMP certification included
On-site delivery of single courses, certification programs and entire
packages of specialized courses are available in the following areas:                          on one invoice
                                                                                             • Add all PMP certification
• Strategic Planning                           • Performance-Based Contracting                 expenses to the cost of
• Performance Measurement                      • Performance Reporting                         this training
• Project Management                           • Program Evaluation
• Lean Six Sigma                               • Administrative Management
• Workforce Management                         • Leadership and Change
• Performance-Based Budgeting

To learn more about in-house trainingI please contact Jennifer Mueller at
202-739-9619 or email her at Jennifer.Mueller@PerformanceInstitute.org.




                                                                           www.PerformanceInstitute.org/Leadership             5
Project Leadership

        Logistics & Registration
        Venue and Hotel:                                                                                      Quality Assurance

                                                                                                              The Performance Institute strives to provide you with the most productive and effective
        Project Leadership will be hosted at The Performance Institute’s                                      educational experience possible. If after completing the course you feel there is some
        training center in Arlington, VA, just one block east of the                                          way we can improve, please write your comments on the evaluation form provided
                                                                                                              upon your arrival. Should you feel dissatisfied with your learning experience and wish
        Courthouse stop on the Orange Line of the D.C. Metro. A public
                                                                                                              to request a credit or refund, please submit it in writing no later than 10 business days
        parking garage is located inside of the building for $10/day.                                         after the end of the training to: The Performance Institute: Corporate Headquarters; 805
        Continental breakfast and refreshments will be provided for                                           15th Street NW, 3rd Floor; Washington, D.C. 20005

        delegates on each day.                                                                                Note: As speakers are confirmed six months before the event, some speaker changes
                                                                                                              or topic changes may occur in the program. The Performance Institute is not
                     The Performance Institute Training Center                                                responsible for speaker changes, but will work to ensure a comparable speaker is
                                                                                                              located to participate in the program.
                     1515 N. Courthouse Rd.
                     Suite 600                                                                                If for any reason PI decides to cancel this conference, The Performance Institute accepts
                     Arlington, VA 22201                                                                      no responsibility for covering airfare, hotel or other costs incurred by registrants,
                                                                                                              including delegates, sponsors and guests.

        A limited number of rooms have been reserved at the Arlington
        Rosslyn Courtyard by Marriott at the prevailing rate of $241.00                                       Discounts and Payment
        until July 8, 2010. Please call the hotel directly and reference                                      • All ‘Early Bird’ Discounts must require payment at time of registration and before the
        code “Project Leadership” when making reservations to get the                                           cut-off date in order to receive any discount.
                                                                                                              • Any discounts offered whether by The Performance Institute (including team discounts)
        discounted rate. The hotel is conveniently located three blocks                                         must also require payment at the time of registration.
        from the Rosslyn Metro station. Please ask the hotel about a                                          • All discount offers cannot be combined with any other offer.
                                                                                                              • Discounts cannot be applied retroactively
        complimentary shuttle that is also available for your convenience.
                                                                                                              Payment must be secured prior to the conference. If payment is not received by
                    Arlington Rosslyn Courtyard by Marriott                                                   the conference start date, a method of payment must be presented at the time of
                                                                                                              registration in order to guarantee your participation at the event.
                    1533 Clarendon Blvd.
                    Arlington, VA 22209
                    Phone: 703-528-2222
                    www.courtyardarlingtonrosslyn.com

        Tuition & Group Discounts:
        The tuition rate for attending Project Leadership                                                        Exhibiting Sponsorship
        is as follows:
         Offerings                           Early Bird Rate*                 Regular Rate
                                                                                                                   As a conference and training provider, The
         Project Leadership                  $899                             $999                                 Performance Institute is an expert in bringing
        *For the Early Bird Rate, register by June 25, 2010.
                                                                                                                   together leaders to share and discuss best practices
                                                                                                                   and innovations. We connect decision-makers with
         For information on group discounts, please contact                                                        respected solution providers. The Institute offers five
         Melvin Hall at 202-739-9630 or email him at
         Melvin.Hall@PerformanceInstitute.org.
                                                                                                                   different pre-designed sponsorship packages:

                                                                                                                   • Event Co-Sponsor                          • Luncheon Sponsor
        PDUs
                                        PMI Registered Education Provider                                          • Session Sponsor                           • Exhibit Booth Sponsor
                                        Prerequisites: None
                                        Advanced Preparation: None
    ®                                                                                                              For more information on sponsorships or to get
                                        PDU Credits: 14
                                                                                                                   started, contact Meredith Mason at Meredith.Mason@
        As a PMI Registered Education Provider (R.E.P), The Performance Institute has agreed to abide by
        PMI established quality assurance criteria. “PMI” and the PMI logo are service and trademarks              PerformanceInstitute.org or call 202-739-9707.
        registered in the United States and other nations; “PMP” is a certification mark registered in the
        United States and other nations; “PMBOK” and “CAPM” are trademarks registered in the United
        States and other nations by the Project Management Institute, Inc., which is not affiliated with The
        Performance Institute. Earning PMI Credits: The Performance Institute is a Registered Education
        Provider of The Project Management Institute. All of our project management trainings, conferences
        and webinars offer credits to help you take the PMP Exam or stay accredited with PMI.




6                 www.PerformanceInstitute.org/Leadership
Project Leadership

     Logistics & Registration
to register
              Call                                       Fax this Form to                               Visit
              877-992-9521                               866-234-0680                                   www.PerformanceInstitute.org/Leadership



  Registration Form
         Yes! Register me for Full Project Leadership Week
         Please call me. I am interested in a special Group Discount for my team


  Delegate Information


  Name                                                                                      Title




  Organization                                                        Dept.




  Address




  City                                                                                      State                                          Zip




  Telephone                                                  Fax                                        Email



  Payment Information:
    Check            Purchase Order / Training Form                                 Credit Card


  Credit Card Number                                                  Expiration Date                                         Verification no.




  Name on Card                                                        Billing Zip



  Please make checks payable to: The Performance Institute

  CANCELLATION POLICY: The Performance Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior
  to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior
  to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration
  fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not
  final until you receive a cancellation confirmation email.

         I have read and accepted the Cancellation Policy above.

  ACKNOWLEDGED AND AGREED

  By: __________________________________________________________________________________________                Date: _______________________

                                                                                                                                       Priority Code: T375-WEB




                                                                                                    www.PerformanceInstitute.org/Leadership                        7
The Performance Institute
Called “the leading think tank in performance measurement for government” on
OMB’s ExpectMore.gov, The Performance Institute has been a leader in Performance
Management training and policy since the 2000 administration transition. As
part of the Government Performance Coalition, a group of good government
organizations, the Institute worked in 2000 to deliver recommendations to the then
new administration on what would become the President’s Management Agenda.


In 2010, the Institute is leading Innovations in Government: From Transition
to Transformation, or InnoGOV.org, a collection of forums, research and
recommendations to bring insight and transformation to the federal government. The
goal of InnoGOV.org is to centralize the importance of performance, accountability
and transparency in government and to disseminate the leading best practices to
government managers.


The Performance Institute has published several research reports regarding
performance management initiatives and trains over 10,000 government managers
per year on performance-based topics. Dedicated to improving citizen services and
taxpayer transparency, the Institute uses a best-practices foundation to deliver the most
effective and tested methodologies for improving performance.




Performance Institute Corporate Headquarters
805 15th Street, NW, 3rd Floor
Washington, DC 20005
Ph: 877-992-9522        Fax: 866-234-0680
www.PerformanceInstitute.org

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T375

  • 1. August 9–10, 2010 | Arlington, VA Earn Up to 14 PDU’s! Project Leadership Effectively Lead Project Teams Increase Work Productivity Discover the Necessary Leadership Skills Needed for Project Success You Will Learn How To: Become a High-Performing Team Member Improve leadership and teamwork skills by implementing effective project management techniques Identify Tools and Techniques to Help Your Project Teams be Successful Learn powerful communication techniques to increase team productivity and effectiveness Perfect the Art of Decision Making Understand the pros and cons of various decision-making methods and identify the various ways to make a decision as a project manager Effectively Manage Project Change Understand how change impacts organizations both positively and negatively and learn to implement change successfully In Association with: Get the Most out of your Most Valuable Projected Management Resource… Your People! ® www.PerformanceInstitute.org/Leadership
  • 2. Should Attend Project Leadership August 9, 2010 8:30 ay y Conference Registration & Continental Breakfast • Senior Project Managers 9:00 Discover the Power of Leadership in Projects • Project Managers • Learn the characteristics and skills of the best project leaders and discover your • Program Managers own potential • Recognize the impact the leader has on the project • PMO Managers • Identify the difference between a leader and a manager • Project Team Leaders 10:15 • Project Portfolio Directors Break & Refreshments • Directors 10:30 • Quality Assurance Learn Strategic Team Building Personnel • Understand the most effective team building approaches • Find out how to turn any project team into a high performing team • Chief Information Officers • Discover how to identify the team’s strengths and how to fill performance gaps • Project Support Staff 12:00 Lunch Break 1:00 Investigate the Challenges of Leading “Virtual” Project Teams • Understand the benefits and pitfalls of virtual project teams • Utilize technology to improve virtual project team performance • Adapt practices to improve virtual project team performance “Great presentation of leadership strategies and issues. The instructor is knowledgeable and has good experience to draw on” JOHN B., GENERAL DYNAMICS 2 www.PerformanceInstitute.org/Leadership
  • 3. Project Leadership August 9, 2010 2:15 ay y Top 5 Reasons to Break & Refreshments 2:00 1. Gain critical leadership Understand How Exceptional Project Leaders Communicate skills needed to increase • Realize the importance of communication on project outcomes the odds for success • Adapt your communications to the situation 2. Utilize effective key • Learn the key to faultless communication decision-making techniques to effectively make the 4:00 right choice Day One Adjourns 3. Make use of various planning strategies to effectively develop and manage collaborative relationships vital to project success 4. Apply negotiation skills to achieve efficient cost and schedule performance 5. Anticipate potential problems and consequences involved with managing project change “Exceptional style of communicating subject matter to reach the beginner and advanced managers” AMIRAH M., HEITECH SERVICES, INC. www.PerformanceInstitute.org/Leadership 3
  • 4. Project Leadership August 10, 2010 8:30 ay y 1:00 Continental Breakfast Appreciate the Role of Negotiation in Leading Projects 9:00 • Understand what it takes to achieve successful Learn to Motivate Project Teams negotiations • Discover the intricacy of project team motivation • Recognize why negotiations are often hard to close • Recognize the impact of your leadership style on team • Negotiate resources, budgets, schedules and scope motivation • Evaluate the leader’s motivational tools 2:15 Break & Refreshments 10:00 Break & Refreshments 2:30 Manage Project Change and the Complexities 10:15 That Come With It Discover Practical Approaches to Making Good • Discover what happens when individuals and Decisions organizations cope with change • Learn why structured decision-making processes work • Understand how projects change organizations • Assess your decision-making style • Use leadership strategies to skillfully implement project • Recover from poor decisions changes 3:30 11:00 Plan to Lead Projects Understand Conflict Management Strategies • Transform insight into action • Learn the five conflict management strategies • Improve personal performance in key areas • Examine when to use each strategy to best advantage • Apply project management best practices to the • Recognize the risks of each of the five strategies leadership challenge 4:00 Training Adjourns 12:00 Lunch Break “ This course provided excellent information on project leadership” SHERITA, NATIONAL AERONAUTICS AND SPACE ADMINISTRATION 4 www.PerformanceInstitute.org/Leadership
  • 5. PMP Project Leadership In-House Training Exam Voucher One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. $600 Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal Earning PMI Credits: The learning experience, while virtually eliminating travel expenses. Whether you Performance Institute is a require training for your department of for an organization-wide initiative, the Registered Education Provider advanced learning methods employed by The Performance Institute (PI) will of The Project Management create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization. Institute. All of our project management trainings, conferences and webinars Customization offer credits to help you We realize that not all obstacles can be overcome by applying an “off-the- take the PMP® Exam or stay shelf solution”. While many training providers will offer you some variation of accredited with PMI. their standard training, PI’s subject matter experts will work with you and your team to examine your programs and determine your exact areas of need. The identification of real life examples will create a learning atmosphere that If you plan on taking the PMP resonates with participants and provides immediate return on your training Exam, you may purchase a investment. Using interactive exercises that employ actual projects or scenarios voucher from The Performance from your organization, instructors can address specific challenges and Institute for $600. The benefits align the curriculum of each session to your objectives. While the majority of purchasing the voucher of on-site trainings are focused on smaller groups, PI also has the ability from The Institute are: to accommodate organizational-wide training initiatives. Utilizing multiple instructors, PI has the capacity to deliver courses to groups of up to 300 participants per day • No out-of-pocket expense to register for the exam Areas of expertise • All costs associated with PMP certification included On-site delivery of single courses, certification programs and entire packages of specialized courses are available in the following areas: on one invoice • Add all PMP certification • Strategic Planning • Performance-Based Contracting expenses to the cost of • Performance Measurement • Performance Reporting this training • Project Management • Program Evaluation • Lean Six Sigma • Administrative Management • Workforce Management • Leadership and Change • Performance-Based Budgeting To learn more about in-house trainingI please contact Jennifer Mueller at 202-739-9619 or email her at Jennifer.Mueller@PerformanceInstitute.org. www.PerformanceInstitute.org/Leadership 5
  • 6. Project Leadership Logistics & Registration Venue and Hotel: Quality Assurance The Performance Institute strives to provide you with the most productive and effective Project Leadership will be hosted at The Performance Institute’s educational experience possible. If after completing the course you feel there is some training center in Arlington, VA, just one block east of the way we can improve, please write your comments on the evaluation form provided upon your arrival. Should you feel dissatisfied with your learning experience and wish Courthouse stop on the Orange Line of the D.C. Metro. A public to request a credit or refund, please submit it in writing no later than 10 business days parking garage is located inside of the building for $10/day. after the end of the training to: The Performance Institute: Corporate Headquarters; 805 Continental breakfast and refreshments will be provided for 15th Street NW, 3rd Floor; Washington, D.C. 20005 delegates on each day. Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Performance Institute is not The Performance Institute Training Center responsible for speaker changes, but will work to ensure a comparable speaker is located to participate in the program. 1515 N. Courthouse Rd. Suite 600 If for any reason PI decides to cancel this conference, The Performance Institute accepts Arlington, VA 22201 no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. A limited number of rooms have been reserved at the Arlington Rosslyn Courtyard by Marriott at the prevailing rate of $241.00 Discounts and Payment until July 8, 2010. Please call the hotel directly and reference • All ‘Early Bird’ Discounts must require payment at time of registration and before the code “Project Leadership” when making reservations to get the cut-off date in order to receive any discount. • Any discounts offered whether by The Performance Institute (including team discounts) discounted rate. The hotel is conveniently located three blocks must also require payment at the time of registration. from the Rosslyn Metro station. Please ask the hotel about a • All discount offers cannot be combined with any other offer. • Discounts cannot be applied retroactively complimentary shuttle that is also available for your convenience. Payment must be secured prior to the conference. If payment is not received by Arlington Rosslyn Courtyard by Marriott the conference start date, a method of payment must be presented at the time of registration in order to guarantee your participation at the event. 1533 Clarendon Blvd. Arlington, VA 22209 Phone: 703-528-2222 www.courtyardarlingtonrosslyn.com Tuition & Group Discounts: The tuition rate for attending Project Leadership Exhibiting Sponsorship is as follows: Offerings Early Bird Rate* Regular Rate As a conference and training provider, The Project Leadership $899 $999 Performance Institute is an expert in bringing *For the Early Bird Rate, register by June 25, 2010. together leaders to share and discuss best practices and innovations. We connect decision-makers with For information on group discounts, please contact respected solution providers. The Institute offers five Melvin Hall at 202-739-9630 or email him at Melvin.Hall@PerformanceInstitute.org. different pre-designed sponsorship packages: • Event Co-Sponsor • Luncheon Sponsor PDUs PMI Registered Education Provider • Session Sponsor • Exhibit Booth Sponsor Prerequisites: None Advanced Preparation: None ® For more information on sponsorships or to get PDU Credits: 14 started, contact Meredith Mason at Meredith.Mason@ As a PMI Registered Education Provider (R.E.P), The Performance Institute has agreed to abide by PMI established quality assurance criteria. “PMI” and the PMI logo are service and trademarks PerformanceInstitute.org or call 202-739-9707. registered in the United States and other nations; “PMP” is a certification mark registered in the United States and other nations; “PMBOK” and “CAPM” are trademarks registered in the United States and other nations by the Project Management Institute, Inc., which is not affiliated with The Performance Institute. Earning PMI Credits: The Performance Institute is a Registered Education Provider of The Project Management Institute. All of our project management trainings, conferences and webinars offer credits to help you take the PMP Exam or stay accredited with PMI. 6 www.PerformanceInstitute.org/Leadership
  • 7. Project Leadership Logistics & Registration to register Call Fax this Form to Visit 877-992-9521 866-234-0680 www.PerformanceInstitute.org/Leadership Registration Form Yes! Register me for Full Project Leadership Week Please call me. I am interested in a special Group Discount for my team Delegate Information Name Title Organization Dept. Address City State Zip Telephone Fax Email Payment Information: Check Purchase Order / Training Form Credit Card Credit Card Number Expiration Date Verification no. Name on Card Billing Zip Please make checks payable to: The Performance Institute CANCELLATION POLICY: The Performance Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email. I have read and accepted the Cancellation Policy above. ACKNOWLEDGED AND AGREED By: __________________________________________________________________________________________ Date: _______________________ Priority Code: T375-WEB www.PerformanceInstitute.org/Leadership 7
  • 8. The Performance Institute Called “the leading think tank in performance measurement for government” on OMB’s ExpectMore.gov, The Performance Institute has been a leader in Performance Management training and policy since the 2000 administration transition. As part of the Government Performance Coalition, a group of good government organizations, the Institute worked in 2000 to deliver recommendations to the then new administration on what would become the President’s Management Agenda. In 2010, the Institute is leading Innovations in Government: From Transition to Transformation, or InnoGOV.org, a collection of forums, research and recommendations to bring insight and transformation to the federal government. The goal of InnoGOV.org is to centralize the importance of performance, accountability and transparency in government and to disseminate the leading best practices to government managers. The Performance Institute has published several research reports regarding performance management initiatives and trains over 10,000 government managers per year on performance-based topics. Dedicated to improving citizen services and taxpayer transparency, the Institute uses a best-practices foundation to deliver the most effective and tested methodologies for improving performance. Performance Institute Corporate Headquarters 805 15th Street, NW, 3rd Floor Washington, DC 20005 Ph: 877-992-9522 Fax: 866-234-0680 www.PerformanceInstitute.org